Nothing to maintain
01
Missed-Call Text-Back
A missed call sends an automatic text within seconds, so the caller stops dialing competitors.
The problem
You were on a roof, under a sink, or in a crawlspace. The phone rang. By the time you called back, they had already booked someone else.
How it works
The moment a call goes unanswered, the system texts the caller from your business number. Something like “Sorry we missed you, this is Dave at [Business]. What do you need help with?” The reply lands in your inbox and your phone. Most callers answer a text long after they have stopped waiting for a callback.
Callers who would have moved on stay in the conversation.
Nothing to maintain
02
Lead Routing & CRM Sync
Every lead from a form, a call or a referral is logged and routed automatically. Nothing is copied by hand.
The problem
Leads arrive in four places: the website form, voicemail, a text to your personal phone, and a referral someone mentioned at a job site. Some get written on an invoice and lost.
How it works
Every inbound lead lands in one place automatically, tagged by source, trade and city, and routed to whoever should act on it. If you do not run a CRM, a shared spreadsheet plus an instant email works just as well to start. If you do, we connect to it. Field-service systems such as Jobber, Housecall Pro and ServiceTitan need a custom connection rather than an off-the-shelf one, so we check what yours allows before quoting it and price that part separately. The spreadsheet-and-email version is what runs our own city sites today, so you can watch it work before you commit to anything.
One list, nothing retyped, nothing lost.
Needs jobs marked done
03
Automated Review Requests
When a job is marked done, the customer gets asked for a review at the moment they are happiest.
The problem
You know reviews matter. You also just finished a ten-hour day and asking feels awkward, so it does not happen, and the customers who would have said something good never get asked.
How it works
Mark the job complete and a short text or email goes out a set time later with a direct link to your Google profile. No awkward ask, no chasing. Every customer gets the same request, which is what Google requires. If someone replies unhappily, that reply is flagged to you straight away so you can deal with it.
Reviews accumulate steadily instead of sporadically, which is what local search rewards.
Nothing to maintain
04
After-Hours Intake
A front door for after-hours and overflow inquiries that captures the details and reaches you within seconds.
The problem
Homeowners search at 9pm. A form that just says “we will get back to you” loses to a competitor who answers.
How it works
An intake form written for the way a homeowner actually describes a problem at 9pm, rather than a generic contact box. The moment it is sent it reaches your inbox and your phone, and the homeowner gets an immediate reply confirming what they told you and when to expect a call. It does not pretend to be you, and it does not try to answer questions it cannot. It makes sure the inquiry is in your hands while they are still awake.
After-hours inquiries arrive as usable leads instead of unanswered forms.
Needs quotes marked sent
05
Quote Follow-Up
Estimates that go quiet get a polite nudge on their own, twice, before they go cold.
The problem
You send a quote, hear nothing, and mean to chase it. Two weeks later the job is gone and you never found out whether it was the price or whether they simply forgot.
How it works
When a quote is marked as sent, the system waits about three days and sends a short message asking whether they have any questions. If it is still quiet, it tries once more a week or so later. Both stop the moment the customer replies or you mark the job won or lost.
Quotes get a second and third look without you having to remember.
Needs your calendar
06
Appointment Reminders
A reminder the day before and the morning of, so fewer visits turn into nobody home.
The problem
A crew drives out and the homeowner forgot. That is an hour of pay, the fuel, and a slot somebody else would have taken.
How it works
The day before, the customer gets the date, the arrival window and who is coming, and can reply to confirm. A shorter reminder goes out that morning. Anything still unconfirmed is flagged to you the night before, while there is time to fill the slot.
Fewer wasted trips, and you hear about a cancellation before the van leaves.
Needs a customer list
07
Seasonal Maintenance Reminders
Past customers hear from you before the season that breaks their system, not during it.
The problem
Every trade here has a rush. Air conditioning in July, roofs after the first December storm. By then everyone is booked, and the work that pays is emergency work rather than planned work.
How it works
Your past-customer list gets a message timed to the season: air conditioning in late spring, roofs in autumn before the rain, exposed pipe before the first cold snap. Email is the default, because a seasonal offer to a past customer counts as marketing rather than service and needs their written permission before it can be a text. Anyone who has given that permission gets a text instead. Either way it goes out in batches, so you can absorb the calls.
Work booked in the quiet weeks instead of everyone calling at once.
